Welcome to Sugar and Plumm’s site!
In an effort to preserve the quality and freshness of our products, we offer 1 or 2 days shipping only.
Since our products are delicate, we do not recommend shipping them during the hot summer days (from June to end of August). If a customer really wants to order despite our advice, we will ship but we will have to add a $9.00 fee to the order to cover the cost of the cooling supplies. If the shipment does not arrive in perfect condition because of the heat, we will not be responsible. We ship within the continental US using FedEx. FedEx calculates their shipping rates based on the total weight of the order and the destination of the shipment.
Please note that FedEx will not deliver to a P.O. Box address.
Orders placed Monday through Thursday by 3:00 PM will be processed and shipped within 24 hours. Orders placed after 3:00 PM EST on Thursday will be shipped the following Monday.
Orders placed on holiday days will be processed on the next business day. We do not ship packages over the weekend to avoid having these orders be left in a non-climate controlled facility. No orders are processed on Fridays, unless arrangements are made ahead of time by phoning our corporate office at 201-334-1625/1600.
We include ice packs with our most delicate items to ensure freshness and to protect the package during the shipping process. If the ice pack is no longer frozen
or cold when you receive your package, please note that it does not affect the quality of the items.
Please note that Sugar and Plumm is not responsible for delays due to incorrect addresses, FedEx shipping mistakes, acceptance requirements or transit and shipping delays. We are not responsible for lost or stolen packages.
We reserve the right to delay shipping due to extreme weather conditions (heat or cold) and due to natural disasters. In the event that your order is being delayed, we will contact you with our earliest possible shipping date.
Please keep in mind that during the months of November and December your order may require several days to process and ship due to heavy volume.
RETURN, REFUND OR REPLACEMENT POLICY
Due to the sensitive nature of our products, we do not accept returns under any circumstances.
If your product arrives in damaged condition, please contact us immediately upon receiving the package via email or call us at 201-334-1600/1625. We ask that you provide us with the pictures of the damaged box or items.
The items must be shown in the condition they were delivered with all the pieces included in order for us to issue a refund or a replacement.
If you have any questions or concerns, please contact us by phone at: 201-334-1600/1625 or by email at: www.Thierry-Atlan.com.
For orders over $500 or for Corporate orders, please contact us at least 14 days prior to your desired delivery date especially during the holiday season.
LOCAL ORDER PICK UP
Select orders are available for same day pick up at our headquarters. Items can be picked up by 4:00 PM as long as they are placed by 11:00 AM at the latest (special arrangements and exceptions can be made as long as they are discussed ahead of time). We are located at: 146 Redneck Avenue, Moonachie, NJ 07074
CANCELLATION AND MODIFICATION POLICY
In the event that you need to cancel or modify an order, please contact us immediately at www.SugarandPlumm.com or at 201-334-1600/1625 at least 24 hours ahead and we will do our best to accommodate your needs. If the products have already been shipped, we may not be able to process your request and we will not be able to refund you.
We accept payments by Visa, Master Card, American Express and Discover. We do not charge any additional fee for using these credit cards.
Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number that your credit card bank has on file for you). Please be aware that any incorrect information will cause delays in processing your order.
All descriptions of our products pricing are subject to change at any time without notice and at our sole discretion.
We reserve the right to discontinue any product at any time and without notice.